This is from BankRate.com. "When you're falling behind on your house payments and you need to work something out with the mortgage servicer, you want to talk to someone in the loss mitigation department. The following list contains the names of mortgage servicers and their phone numbers. The numbers connect directly to the loss mitigation department when possible."
Company name |
Phone number |
| ABN AMRO Mortgage Group (merged with CitiMortgage Corp.) | (800) 783-8900* |
| Accredited Home Lenders (refinance) | (877) 683-4466 |
| AMC Mortgage Services - (now CitiResidential Lending Inc.) (Also handles loans originated by Ameriquest and Argent) |
(800) 211-6926 |
| American Home Mortgage Corp. | (877) 304-3100* |
| Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) |
(800) 211-6926 |
| Aurora Loan Services (Debt collection) |
(800) 550-0508 |
| Avelo Mortgage LLC | (866) 992-8356* |
| Bank of America | (800) 846-2222 |
| BB&T Mortgage | (800) 827-3722* |
| Central Pacific Bank | (800) 342-8422* |
| Charter One Bank (now CCO Mortgage) | (800) 234-6002* |
| Chase Home Finance | (800) 848-9136 (customer service), (858) 605-2181 (delinquency customer service) |
| Chase Home Finance-New Jersey | (800) 446-8939* |
| Chevy Chase Bank | (800) 933-9100* |
| CitiMortgage | (866) 272-4749 |
| Countrywide Financial-California (Debt collection) |
(800) 669-0102 |
| Countrywide Home Loans (Debt collection) |
(877) 744-7691 |
| Downey Financial Corp. | (800) 824-6902, ext. 6696 |
| EMC Mortgage Corp. | (888) 577-4011 |
| Equity One (now Popular Mortgage Counseling Inc.) (Debt collection) |
(866) 361-3460 |
| EverBank (now Ever Home Mortgage) | (800) 669-7724, ext. 4730 |
| First Horizon Home Loans (second mortgages) | (800) 489-2966* |
| Flagstar Bank | (800) 968-7700, ext. 9780 |
| Fremont Investment & Loan | (866) 484-0291 |
| GMAC Mortgage | (800) 850-4622* |
| GreenPoint Mortgage Funding | (800) 784-5566, ext. 5383* |
| Homecomings Financial | (800) 850-4622* |
| HomeEq Mortgage Servicing ( Debt collection) |
(866) 822-1471 |
| HSBC Mortgage Services (also HFC or Beneficial) | (800) 365-6730* |
| Indymac Bank | (877) 736-5556 |
| Litton Loan Servicing (Debt collection) |
(800) 999-8501* |
| National City Home Loan Services (now National City Mortgage) | (800) 367-9305 |
| National City Mortgage | (800) 367-9305, ext. 57066 |
| NationStar Mortgage | (888) 850-9398*, press 0 for operator |
| Nationwide Advantage Mortgage Co. | (800) 356-3442, ext. 6002* |
| New Century Financial Now Carrington Mortgage Services |
(800) 790-9502 |
| NovaStar Mortgage Loan Resolution Department (no longer servicing mortgages) | (888) 743-0774 Non-English: (888) 743-0774, ext. 4523 |
| Ocwen Financial Corp. (Debt collection) |
(877) 596-8580 |
| Ocwen Loan Servicing LLC (CCRC counselor voice mail) |
(866) 513-2947 |
| Ohio Savings Bank Now AmTrust |
(888) 987-5626 Or (800) 860-2025, #8 and ask for loss mitigation |
| Option One Mortgage | (800) 648-9605, ext. 48826 |
| PHH Mortgage | For borrowers facing possible delinquency: (800) 330-0423* For borrowers in the foreclosure process: (800) 750-2518 |
| ResMae Mortgage Corp. | (877) 473-7623, ext. 5944 |
| Saxon Mortgage Services Inc. | (888) 325-3502* |
| Select Portfolio Servicing | (888) 818-6032 |
| SunTrust Mortgage Inc. | (800) 443-1032 |
| U.S. Bank Home Mortgage | (877) 334-0453 |
| Wachovia Corp. | (866) 642-9405*, press 0 for operator |
| Washington Mutual | (866) 500-8507* |
| Wells Fargo | (888) 231-0757 |
